The
business offers accounting services to their customers in four different
locations in London and the new management of the organization is expecting to
locate their business into ten locations across other cities in the UK in the
near future as the accounting services organization is planning to improve its
efficiency and to get best of market values. The accounting services could
range assisting various business organizations to help in their daily expense
and revenues and offer auditing services according to their requirements. This
accounting firm is currently operating on traditional practices, not managing
proper database of its customers, not adopting effective operational and
marketing practices. The organization can adopt management information systems to
produce highly productive products and services for their customers by adopting
computer-based information systems including computer hardware, software, data,
procedures and people involvement in the improvements of the services.
The new management
of an accounting agency purchased a fictitious medium sized organization which
is offering accounting services to their customers in four different locations
in the city of London. The management of the organization is planning to expand
the business to 10 different locations in the nearby cities of London in the UK
by improving the efficiency and effectiveness of the business. The business was
firstly opened in 1975 and offered their services to the local community for
many years. But, unfortunately the business is experiencing steady decline over
the past few years and the new management is concerned how to improve the
services of the company to increase customer base and to enhance the reputation
of the company among its loyal customers (Cadle, Paul and Turner, 2010). Although
the previous management of the organization was expert in running the accounting
services of the business, but most of these services and their operations have
now become outdated and needed to be improved. The new management of the
accounting firm offering services to their customer in 4 city locations is
planning to improve the services and to expand the business in 10 locations
across other cities. To meet their business objectives, they have applied for a
$100,000 in the bank to develop a management information system to successfully
enhance the capability of their business to deal with expanding needs of their
customers. The previous owner had a terrific memory and he had the recognition
of its customers by their name, but unfortunately, none of the information is
located anywhere in the premises. Therefore, there is considerable need to
improve the business operations, marketing and advertising services in the
local newspapers and to improve and update the business going to implement a
new information system (Sharrieff, 2015).
3.0 Business Analysis Team
The business
analysis team members analyze the current situation of the business and
determine in which direction the business is growing. The team members evaluate
how there is a need to make improvements in the business by evaluating current
business practices, what technical and business changes can be identified, how
computer technology can be deployed to enhance the business practices. Different
individuals can serve as business analysis team members including the system
analysts, programmers, technical writers, computer technicians, hardware experts,
network administrators and database administrators (Sharrieff, 2015).
4.0 Business Analysis Team ICT (Information and
Communications Technology consultants)
The business
analyst team member in ICT includes IT professionals who are offering their
services to improve the business information systems through their experience
and technical proficiency. These professionals offer their services for the
organization to improve their business efficiency and effectiveness by
analyzing the current situation of the business. The analysis services are
offered by ICT business analysts in the range of information and communication
technology consultants. To successfully develop new information system of the
accounting business, employees at all levels are needed to work in effective
teams to ensure the successful achievement of this new system. The people hired
in the team members should include professionals from business, management and
information technology. The ICT team members should be associated with each
other through collaboration which is critical to business success and
considered as an efficient IT tool that have been created to assist team
members in their collaborative tasks (Cadle, Paul and Turner, 2010). When
collaboration is created among team members in ICT including information
technology, communication and technology consultants, there is no need for
face-to-face meetings, work will not be misplaced and the management will be
able to understand who is collaborating and who is not. The components of an
important collaborative system include the hardware, software, data, procedures
and people working through communication and collaboration with each other. The
below are given key elements of communication and information management system
created and developed within the organization to enhance its competitiveness
and efficiency in the 21st century business requirements to compete
efficiently with others.
Business process analysis and
management is considered to be highly important in various business
organizations because it enhances their commitment to develop creative and
innovative products and services meeting their customer needs in the 21st
century businesses. Information management systems are often used to support
business processes as they are often critical, complex and dynamic in
structure. They can be effectively deployed in the business organizations to
examine the industry technology standards for business process management and
information systems (Chiu et al., 2003). Considering the current situation of
the accounting business in which the new management is planning to locate the
business in 10 locations in other cities, the business processes can be renewed
by conducting renewable improvements of business performance through
synchronized changes in the business considering a process, its guiding factors
and its abilities to make change in the current situation of the organization. The
processes should be given considerable importance in the current business
situation because they determine incremental efforts that are needed over time
to make improvements in the existing organizational systems by breakdown
improvements at levels of the organization at once. The delivery of processes
and customer values are constantly reviewed and evaluated considering the
improvements of the business in the light of their efficiency, effectiveness
and flexibility of the business practices. Therefore, the new management of the
accounting firm which is planning to locate the business in 10 new locations
should evaluate the important components of the business processes and
management. These components of the business processes include the activities
that transform resources and information of one type into another type,
decisions that can be answered with yes or not, roles that can be set through
identified procedures, resources that can be deployed in the business process
including the people, or facilities, computer programs with assigned roles and
repository with collection
